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Traditionally, customers have judged service costs strictly against how much time the technician actually spent in their home or business. When a MicroAge Certified Technician arrives at your home or business, many costs have already been incurred just to get our technician and equipment there, prepared to complete the job. The charge for providing service in your home or business cannot be determined solely by the time it takes one of our technicians to make repairs. As a qualified service organization, our costs begin with the salary of our Certified Technicians. This amount is the same whether the technician is actually working on a PC in the store or on-site, traveling to ensure punctuality for service appointments, or participating in training programs to increase his/her skills and knowledge. Then comes profit. A 10% net profit on the selling price, although seldom realized, would be ideal. Accordingly, if your service charge was $200.00 and we are efficient enough to earn 10% of the $200.00, we earn $20 taxable dollars. Most customers would agree that these are not excessive charges for providing the best quality services to your home or business. Keep in mind that the cost to a service organization for its technician’s time on the job is the same whether he/she works with tools or not. A service call that results only in a diagnosis for resolving the problem warrants a service charge.